Shipping and Returns

We order from various suppliers, and products are often shipped directly from them. So if you order more than one item, the items may be packaged separately and may arrive from different warehouses and via different carriers. Our suppliers use UPS, USPS, FedEx and/or DHL to ship packages.

Generally, items that are in stock ship out quickly. But note that many of the items we carry are handcrafted, not mass-produced. For those items, order processing may take longer. If you look on the page for each product, you will see an estimate of how long it will take to process the order. Please take these times into account when ordering for birthdays, holidays or other time-sensitive occasions. To be on the safe side, add another 5 to 7 days for in transit time if you choose ground shipping.

Here is a table of our shipping rates. Note: Extra charges apply for heavy or oversize items and for shipping to Alaska and Hawaii.

Standard (Ground) Shipping and Handling Charges
Merchandise Total	Shipping Cost
$15 and under	$9.50
$15.01 - $30	$11.50
$30.01 - $50	$13.95
$50.01 - $75	$17.50
$75.01 - $100	$19.75
$100.01 - $180	$21.95
Over $180	12% of merchandise total

Shipping to Alaska and Hawaii

Add $20 to the above shipping rates, 15% for orders over $180.

Express Shipping

Overnight shipping adds $40 to the shipping total; 2-Day shipping adds $20. For shipping to Alaska and Hawaii, add $50 for overnight and $30 for 2-Day.

International shipping

Sorry, but we do not ship outside the United States at this time.

Sales taxes

Residents of Illinois must add 6.25% sales tax to the cost of the merchandise total.

Satisfaction Guaranteed

We want you to be happy with any item you order from us. We offer a 30 day, no questions asked, money-back guarantee on most products. (Sorry, but we cannot give refunds or exchanges on gift baskets or customized/personalized products unless they are defective or missing parts.) If you are dissatisfied with something you order from us for any reason, call or email us for a return authorization number and an address to ship it to. You must ship the item back unused and in its original packaging. We will refund the cost of the item or exchange it for a similar item. We do not reimburse any shipping costs except in cases of damage or shortages.

If you receive a damaged or defective item, you must call us within 5 days of receiving the item. We will give you instructions on how to return it and send you a prepaid shipping label.

The manufacturers of some of the products we carry offer a lifetime warranty. If the product wears out or breaks sooner than it should under normal use, you can contact the manufacturer directly or call us for instructions on how to do so.